FAQ
Got questions? We’ve got answers. Here are the most common things our customers ask us about. if you still need help, feel free to contact us.
Can I change or cancel a pickup I scheduled online?
- Please get in touch with our Customer Service at +2348067165889
(On Whatsapp also)
Can I estimate the size and weight of a parcel?
- If you have to estimate, try to be as accurate as possible.
- Harke Logistics reweighs and measures all consignments when they arrive at our service center.
- If your estimated weight and dimensions are inaccurate, it may result in additional charges.
Can I use my own packaging when shipping with Ifastexpress Logistics?
- Yes
- Packing your consignments with proper materials and care helps ensure shipments arrive safely and intact.
Who is responsible for payment of duties and taxes?
- Please get in touch with our Customer Service at +2348067165889
(On Whatsapp also)
I need to cancel a shipment, what should I do?
- Please get in touch with our Customer Service at +2348067165889
(On Whatsapp also)
I have tracked a shipment and been told to contact Ifastexpress Logistics?. Why is this?
- Please get in touch with our Customer Service at +2348067165889
(On Whatsapp also)
The courier could not take my shipment because it is too big/heavy for their vehicle. What should I do?
- Please get in touch with our Customer Service at +2348067165889
(On Whatsapp also)
What should I do if the courier can’t take a parcel?
- Please get in touch with our Customer Service at +2348067165889
(On Whatsapp also)